We’re delighted to offer FREE standard shipping orders of $50 CAD or more
Due to high order volume and current Canada Post shipping delays throughout Canada, deliveries may take 10–15 business days.
Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipping Rates & Delivery Estimates
Purchases totaling over $50 (CDN) are eligible for free Standard shipping nationwide. Shipping charges for all other orders will be calculated and displayed at checkout. Delivery delays can occasionally occur.
For orders of merchandise only, excluding applicable taxes. Promotional coupons will be deducted from the subtotal and may affect the order’s Free Shipping eligibility.
Shipment Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Telegraph Road Entertainment is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).
Damages
Telegraph Road Entertainment is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
There is no free shipping for international orders. Shipping costs will be calculated at checkout.
Returns Policy
Please visit our Return Policy.
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